The Ministry of Civil Aviation said that the Passenger Assistance Control Room has resolved more than 73 thousand grievances and undertaken over 1,600 call-based interventions. Conducting a walkthrough and press interaction for media representatives at the Passenger Assistance Control Room (PACR), the Ministry showcased its functioning and key initiatives aimed at ensuring prompt assistance to air travellers.

 

During the interaction, media representatives were apprised of the functioning of the PACR, and their queries were addressed by the officials. The Call Centre numbers of the PACR are 011-24604283 and 011-24632987.