Indian Railways serves about 58 crore meals every year, and only 0.0008 per cent of food quality-related complaints are received on an average. In a written reply to a question in Lok Sabha, Railways Minister Ashwini Vaishnaw said that during the last three years appropriate penal actions have been taken by IRCTC in this regard.

He informed that these actions included the imposition of fines amounting to over five crore rupees, the issuance of 54 show-cause notices, and the termination of six contracts, along with the debarment of licensees for violations of food quality and hygiene. The Minister informed that regular and surprise inspections are conducted by Railway, IRCTC officials, including Food Safety Officers, to ensure quality, hygiene, safety and regulatory compliance. Mr Vaishnaw informed that CCTV Cameras have been installed in Base Kitchens for real-time and better monitoring of food preparation.