The Wokha SAATHI (Smart AI-based Assistant for Timely Help & Interface) WhatsApp Chatbot, an innovative initiative of the Wokha District Administration of Nagaland has been awarded the prestigious Gold Award at National Awards for e-Governance Scheme 2023-2024.
The award was presented at the 27th National Conference on e-Governance held in Mumbai, Maharashtra, today by Deputy Chief Minister of Maharashtra, Devendra Fadnavis. This recognition is a significant milestone, as for the first time an initiative from Nagaland has received a Gold Award for its contribution to e-Governance. The award and certificate were received by Mahatma Gandhi National Fellows, Ajit Kumar Ranjan, Rohit Singh and Anuranjan Singh, on behalf of Wokha District Administration. Under the initiative more than 40 services have been brought under one stop chat bot of the Wokha District Administration.
The Wokha SAATHI WhatsApp Chatbot exemplifies the district’s dedication to enhancing citizen engagement and accessibility to government services through innovative technological solutions. This AI-based chatbot provides timely assistance and serves as a user-friendly interface for residents, ensuring they have easy access to vital information and services besides enabling proactive Information Education Campaign through a two way communication between the government and citizens on 24×7 basis.
