The Telecom Regulatory Authority of India (TRAI) has stated that it does not initiate communication with customers regarding mobile number disconnection through messages or otherwise. The Communications Ministry said in a statement that there have been several media reports in recent times that consumers are being targeted through telephonic calls or messages by fraudsters posing as TRAI officials.

These fraudsters threaten the disconnection of mobile connections for being involved in illegal activities and for extraction of money. TRAI has also not authorised any third-party agency to contact customers for such purposes. The ministry said any form of communication claiming to be from TRAI and threatening mobile number disconnection should be considered a potential fraudulent attempt and must not be entertained.

Citizens have been encouraged to report suspected fraudulent communications through the Chakshu facility on the Department of Telecommunications Sanchar Saathi platform. This platform can be accessed at https://sancharsaathi.gov.in/sfc/. For confirmed instances of cybercrime, victims should report the incident at the designated cybercrime helpline number, 1930, or through the official website at https://cybercrime.gov.in/.