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June 25, 2024 12:29 PM

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TRAI Mandates Easy Access to UCC Complaints & Preferences on Mobile Apps, Websites

In a bid to mitigate the issue of unsolicited commercial communication (UCC), the Telecom Regulatory Authority of India (TRAI) has mandated access providers to ensure that options for UCC complaint registration and preference management are easily accessible on mobile applications and websites. It further said that essential details for the registration of complaints should be automatically populated if users grant permission to access their call logs and other relevant data. TRAI has notified that to have more granular monitoring, all access providers will be required to submit performance monitoring report formats monthly, as opposed to the previous quarterly reporting cycle.