National Highways Authority of India, NHAI has debarred a Toll Operating Agency for misbehaving with highway users. NHAI has taken the action against Ms. Riddhi Siddhi Associates for an incident of assault and misbehavior with the National Highway users at Sirmandi Toll Plaza on Amritsar-Jamnagar section in Rajasthan on 5th of this month. Road Transport and Highways Ministry said in a release that the incident was examined by NHAI and a ‘Show Cause’ Notice was served to the firm. The reply submitted by the toll operating agency was found unsatisfactory. It was noted that in total violation of contractual provisions and NHAI Standing Operating Procedure, the agency was indulged in violence and misbehaving activities with the highway users. The Authority has debarred the Toll Agency for a period of three months from the list of pre-qualified bidders.

NHAI contract agreement with its toll operators clearly defines that the personnel deployed by the contractor will not misbehave with the members of public and will observe strict discipline and decency in their behavior.