Defence Accounts Department, Ministry of Defence has signed Memoranda of Understanding (MoUs) with Bank of India, Canara Bank, Central Bank of India and Utkarsh Small Finance Bank in New Delhi to onboard them as System for Pension Administration Raksha (SPARSH) Service Centres. The Ministry said that the MoUs will provide last-mile connectivity to pensioners, especially in remote areas where they do not have technical wherewithal to log on to SPARSH.

These Service Centres will become an interface for pensioners for SPARSH, providing an effective medium to update their profile, register grievances, digital annual identification, data verification, besides fetching detailed information regarding their monthly pension.

SPARSH is an initiative of the Ministry of Defence which aims to provide comprehensive solution to the defence pensioners. It is a fundamental change in managing defence pensions as it focuses on bringing in efficiency, responsiveness and transparency.