In Jammu and Kashmir, Lieutenant Governor Manoj Sinha today interacted with citizens during "LG’s Mulaqaat- Live Public Grievance Hearing" through virtual mode. Citizens are selected on the basis of grievances submitted on J&K Integrated Grievance Redress and Monitoring System. During the interaction, several grievances of the applicants were redressed on the spot by the Lieutenant Governor.
 
Addressing the public grievances, the Lt Governor directed the Departments and District Administration to break the tendency of working in silos and must adopt a proactive approach to resolve the Citizen's grievances through coordination. He said accessible and quality public services for every citizen is our priority and maintained that the overall disposal rate on JKIGRAMS has gone up to 97 percent, which underlines enhanced people's institutional trust.
 
The Lt Governor told the officers that they should not just reflect on present achievements but make efforts to create a robust system to shape the future. He sought the action taken by the District Administrations and the departments on the directions passed during the previous LG’s Mulaqaat. He also appraised the District-wise status of the pendency in sanctioning of Old age & widow pension and other social welfare schemes.
 
Later, the Lt Governor reviewed the arrangements made by Departments and District Administrations for Gandhi Jayanti and the preparations ahead of the major events on 1st and 2nd October.
 
Ms Rehana Batul, Secretary, Public Grievances conducted the proceedings of the LG’s Mulaqaat. Till now, 3,53,008 applications have been received on JKIGRAMS, and out of these, 3,43,484 have been resolved with the overall Disposal Rate of 97 percent, it was informed.