In Jammu and Kashmir, the Administrative Council (AC) under the chairmanship of Lieutenant Governor, Manoj Sinha gave approval to the establishment of the Department of Public Grievances as a separate Administrative Department.
 
AIR Correspondent reported that it would ensure better administration and quality public grievance with better outcomes for the aggrieved thereby guaranteeing efficient disposal of official business. Earlier, the subject of "Redressal of Public Grievances" was assigned to the Administrative Reforms, Inspections, Training and Grievances Department. This administrative reform measure is in line with the commitment of the Government that envisages the promotion of citizen-centric governance with emphasis on grievance redressal innovations through e-Governance.