In Jammu and Kashmir, Lieutenant Governor Manoj Sinha attended the ‘Yug Parivartan, Badalta Jammu Kashmir’ programme in Srinagar yesterday and dedicated various digital initiatives to the people of Jammu and Kashmir Union Territory.

In his address, the Lt Governor appreciated the IT Department and other stakeholder agencies for their endeavours to ensure seamless access to government services. He said the new digital initiatives launched today such as Digi-Dost (Doorstep delivery of services), CSC-Aadhaar Seva Kendras at Block Level, on-boarding of 300 services on the auto appeal system, and Digi Sahayak, a multilingual chatbot will provide improved citizen-centric services to the people.

On the occasion, the Lt Governor highlighted the key initiatives of the UT administration to make the governance system more transparent, accountable, and responsive. He said Digital J&K has given many unique and incredible digital-first experiences. He maintained that in the future, the outcome of the combined team efforts of UT would be cited as the best and leading administrative reforms.

Manoj Sinha said J&K is the first in the country to integrate the auto-appeal feature into the service platform. He said the on-boarding of 300 public services on the auto appeal system will ensure the quality and timely disposal of services. He added this feature will auto-escalate the appeals in case the services are not provided to the applicant within the time limit set under Public Services Guarantee Act and establish the most transparent public services delivery system.

The Lt Governor underlined the need to address the local needs by integrating digital-based solutions. He said we recognize the fact that the future digital transformation will be fuelled by Artificial Intelligence across the sectors. He said we are adopting multiple applications to support a wide variety of businesses, and public sectors, and their functions, processes, goals, and objectives.

Mr Sinha said Digital J&K is in the middle of the journey and we have attained functional scale, now time is for population scale, and next is the big transformational scale. He said the need is to use technology massively and further enhance the UT systems based on the underlying principle of digital-born J&K 2.0. On the occasion, the Lt Governor also released an e-compendium of transformational Digital Services and launched an AI-based Facial Recognition attendance application. He also flagged off Digi-Yatra under IEC activities.